“The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.” ~ Tony Hsieh, Delivering Happiness
…And why a company’s success is directly related to the company’s culture and employee treatment.
“Problems are just mile markers. Each one we pass means we’ve gotten better.” ~ Tony Hsieh, Delivering Happiness
“For individuals, character is destiny. For organizations, culture is destiny.” ~ Tony Hsieh, Delivering Happiness
“Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.” ~ Tony Hsieh, Delivering Happiness
“I think when people say they dread going into work on Monday morning, it’s because they know they are leaving a piece of themselves at home. Why not see what happens when you challenge your employees to bring all of their talents to their job and reward them not for doing it just like everyone else, but for pushing the envelope, being adventurous, creative, and open-minded, and trying new things?” ~ Tony Hsieh, Delivering Happiness
“Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.” ~ Tony Hsieh, Delivering Happiness
“After what seemed like an eternity, we finally reached the summit just as the sun was rising. I couldn’t believe that we had actually done it. We were standing at the highest point in all of Africa, looking down at the clouds below us, with the sun directly in front of us, its rays welcoming us to the beginning of a new day. It didn’t seem like this was something that humans were meant to experience, yet here we were” ~ Tony Hsieh, Delivering Happiness
“Envision, create, and believe in your own universe, and the universe will form around you.” ~ Tony Hsieh, Delivering Happiness
“I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.” ~ Tony Hsieh, Delivering Happiness
“I made a list of the happiest periods in my life, and I realized that none of them involved money. I realized that building stuff and being creative and inventive made me happy. connecting with a friend and talking through the entire night until the sun rose made me happy. Trick-or-treating in middle school with a group of my closest friends made me happy. Pickles made me happy.” ~ Tony Hsieh, Delivering Happiness
By: Tony Hsieh
Book Overview: In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
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