Stephen M. R. Covey

Increase Your Results by Expecting to Win.

In our own lives, having a mind-set of expecting to win increases our odds of winning.  It helps us get better results.  And better results help us increase our credibility and self-confidence, which leads to more positive self-expectancy, and more winning – and the upward cycle continues.  It becomes a self-fulfilling prophecy.

As Harvard Business School professor and writer Rosabeth Moss Kanter has observed, “Confidence consists of positive expectations for favorable outcomes… winning begets winning, because it produces confidence at four levels.”  The first of those levels, she says, is “self-confidence: an emotional climate of high expectations.”  The second level is “confidence in one another.”

So if you want to increase your results, expect to win – not only for yourself, but also for your team.  Not at all costs, but honorably.  Not at the expense of others, but in conjunction with others.  Expecting to win – and expecting others to win – is a fundamental approach of helping to bring it about.

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Source: The Speed of Trust by Stephen M. R. Covey

The 13 Behaviors of High Trust Leaders by Stephen M. R. Covey

Relationship trust is all about consistent behavior. People judge us on behavior not intent. People can’t see our heart but they can see our behavior.

The fastest way to build a trust account is to stop making withdrawals. You also have to be aware that withdrawals are bigger than deposits, each trust account is unique, there are two ways of viewing a trust account (your way and their way), and what is a deposit in one person’s account may be a withdrawal from another person’s account.

1. Talk Straight

Say what is on your mind. Don’t hide your agenda. When we talk straight we tell the truth and leave the right impression. Most employees don’t think their bosses communicate honestly. This creates a trust tax. This causes speed to go down and costs to go Continue reading

 

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